TERMS AND CONDITIONS
The vast majority of our products are made with fine organic Belgian chocolate unless otherwise stated.
Many of our products are gluten free and dairy free. As our kitchen makes products that include nuts, dairy and gluten, all our products may contain traces of these. Our ingredient labels also disclose this information. We ask that consumers with allergies carefully check the label before consuming as we cannot be held liable for allergic reactions.
If you would like to check the ingredients on a product before ordering, please contact us and we'll be happy to help.
SHIPPING & TIMEFRAMES
Winnow Chocolates is based in the Blue Mountains in NSW, Australia. We currently deliver within Australia only.
A pickup option from Wentworth Falls is available at no cost.
Due to the perishable nature of our products, they are sent by courier or express post and must be signed for when received.
Once the order has left the Winnow studio with tracking number supplied, Winnow Chocolates will not be liable for parcels being lost where documentation illustrates it has been delivered.
Many of our products are handmade to order, so once we receive your order, we will let you know when it will be shipped to you. If the timing doesn't work for you, we can refund you.If you need your chocolates urgently, please let us know and we’ll do our very best.
In hot weather, shipping may be delayed to prevent your chocolates melting during the shipping process. We will let you know if this applies to your order. We take every precaution to ensure your chocolates arrive to you in good condition, but we do not take responsibility for damage that might occur if shipping is delayed because no one is at the premises to accept delivery. Equally, we cannot take responsibility for any damage to your chocolate if you do not store them carefully and in accordance with the instructions provided.
All of our products are handmade and packaged by us with love and care. The photos on our website are representations of our products, but exact details such as the shades in our coloured chocolates, may vary from batch to batch, whilst still providing you with beautiful and great tasting chocolate. All handmade products may have small variations that don't impact on the quality. Elements such as ribbon styles and colours may vary from what is shown on the website - so if these elements are important to you, please let us know when you place your order. We'll be very happy to work with you to ensure the product you receive meets your needs.
Please contact us immediately if you are not entirely satisfied with any product that you have purchased from our website.
Customer satisfaction is very important to us and we will work with you to resolve any issues, but due to the perishable nature of our products, we cannot assist if you leave it more than 48 hours after receipt of your chocolates to contact us.
All photographs and material on this website are owned by Winnow Chocolates.
Please contact us if you would like to use any photographs.